Booking Terms

These terms and conditions apply to all trips organized by Freeland Ethiopia . Please, read the following terms and conditions carefully;

Bookings

This Contract will be valid resultant Freeland Ethiopia confirmation of the booking by e-mail or telephone. Booking information may include the full client’s name, age, nationality, sex, and other technical information related to the reservation which might help service providers such as flight booking and hotel reservation.

Deposit and Payment

Deposits are normally 20% of the total tour cost and is payable at the time of booking via bank transfer. About final payment can be made on arrival or bank transfer into the company account number. (details of which will be provided to you upon request) or to be paid upon arrival.

Cancellations

Cancellation of tour bookings must be made in writing received by Freeland Ethiopia. More than 45 days prior to arrival for a full refund of the deposit. Otherwise, it will be the following charges;
*Air penalties are not part of the percentages below and vary based on the airline policy at the time of ticket issue.

45+ Days Prior: No penalty of deposit
(Except for 300.00 ETB per person for Air ticket penalty).
30 to 45 Days Prior: 75% refund of tour cost
20-30 Days Prior: 50% refund of tour cost
10-20 Days Prior: 25% refund of tour cost
10 days prior or less no refund will be made.
Arrangements

All ground arrangements, such as flight bookings, hotel reservations, car hire, etc. are to be made by Freeland Ethiopia on behalf of its clients. Unless stated, these arrangements will be subject to the booking conditions and cancellation provisions of the third-party supplier involved if any.

Amendment of the program

Each of the company staff is responsible and takes every care to ensure that itineraries are followed completely. However, unexpected circumstances (natural disaster, security problem, temporary restrictions by local authorities, etc) may necessitate changes and the Service Provider accepts no liability due to such alterations of routes or substitution of properties. Where properties are substituted, they will be substituted for equal.

Responsibility

These tour programs are operated by Freeland Ethiopia. The company responsibility and liability will be limited only in the laws of Ethiopia govern. And also all claims are subject to the authority of the court of Ethiopia in which cause of action arises. The company provides tour package, accommodation, admission, and transportation service. Freeland Ethiopia in its sole discretion to makes changes in the itinerary and is not responsible for expenses, loss of time, money, or other incidents resulting from a change of tour scheduling made for tour members, including any rescheduling due to political unrest. Freeland Ethiopia is not responsible for any losses or damages of personal property, injuries, death, or additional costs incurred due to denied overbooking, cancellation, or delay caused by the third parties.

Special Requests

If you have a special request (including dietary requirements), we will do our best to help, but we cannot guarantee it except as set out above requirements. We promise to comply with any special request which we have specifically agreed to and confirmed in writing.

Insurance

Freeland Ethiopia strongly suggests purchase a travel insurance plan. Be sure to check your health insurance provider as many medical center coverage procedures may not cover you outside of the country. Vehicles insurance and governmental tax are including on the total tour cost.

If you have a complaint

If you have cause for complaint even as on the trip, you must bring it to the attention of our staff immediately. Our operators will do their best to rectify the situation.